Speaker Spotlight: Eddie Dillon on Digital Banking

“Embracing new and innovative capabilities are central to the endeavour of banks to eliminate friction within customer journeys. This is a fundamental requirement of the modern banking consumer who demand instant and responsive banking interactions delivered consistently.”
– Eddie Dillon, Director of Innovation, KBC Bank

Eddie is Director of Innovation at KBC Bank where he leads the banks effort in transforming customer experience through digital innovation and transformation.

In his current role as Director of Innovation, Eddie is driving KBC Ireland’s digital first strategy. KBC Ireland are developing and testing digital solutions in a newly established Innovation Hub in Ireland with a view to being the digital frontrunner of the KBC Group. This innovation hub is part of KBC’s €1.5 billion investment in digital banking.

Eddie is a chartered accountant having trained with PwC and has worked in a number of senior corporate finance and advisory positions prior to joining KBC. He holds an MBA from Vlerick Business School, an MSc in International Finance from Heriot-Watt University in Edinburgh and a Bachelor of Commerce from University College Dublin. Eddie previously held the position of Director of Products at KBC where he was responsible for the commercial and product activities of the bank during which period KBC launched and expanded a full service retail bank acquiring over 250,000 customers.

Customer focused products are moving beyond the traditional paradigm of a ‘bank.’

The descriptor ‘challenger’ is not usually attached to a bank that’s been in business for over four decades. But KBC Ireland is challenging the status quo—the bank’s digital-first, customer-centric approach is about giving customers an easier banking experience with the freedom to bank anytime, anywhere and mobile makes that possible.

KBC recently launched a new mobile application which sets a new market benchmark in frictionless account opening. This allows consumers to open a new current account, from application to use —in five steps and in just five minutes using a mobile device.

KBC Bank has an open architecture which enables engagement and partnership with Fintechs. One such example is the bank’s collaboration with IDScan, an identity solutions technology company which has enabled the bank digitise part of the account opening journey. Customers provide the bank with a photo of an ID Document such as a driver’s licence along with a selfie—and software within the bank’s application authenticates the identity document and photograph using facial biometrics.

To hear more on digital banking and innovation—join us for the ‘Beyond the Bank: Transparency and Service’ panel on the Fintech and Entrepreneurship stage at 11.30am where Eddie will engage these topics and more with his fellow panelists.


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