Didem Un Ates

Senior Director, Customer Care Intelligence, Microsoft | United Kingdom

Following her Electrical Engineering and Management studies at the University of Pennsylvania, Didem started her career with management consulting at CapGemini in Boston, MA. She then contributed to the growth of mobile industry in EMEA during her eight years with Motorola. After graduating from Columbia Business School (CBS) in 2005, Didem continued her career at Greenwich Consulting and British Telecom.
Her passion for convergence of online, mobile, and digital media led her to join Microsoft’s Information & Content Experiences Group where she signed c. 350 partnerships with leading media companies across 57 markets. She held other business development and partner management roles as part of Microsoft Ventures/ Microsoft Accelerators and now the Business AI team. In her current role, Didem is focusing on scaling Microsoft’s AI solutions such as Customer Care Intelligence.
Didem has 20+ years of multinational leadership experience in business development, management consulting, and product management in executing international roll outs, implementing new market entries, and building new revenue streams from disruptive technologies in EMEA, APAC, and LatAm.